FREQUENTLY ASKED QUESTIONS

• Do you have a retail store?

We currently do not have a brick-and-mortar store. Due to this fact, we try to post as much as we can to our website and social media.

• Can I add an item to my order after I have placed it?

Yes you can, as long as your order hasn't shipped out. You can either call us (619) 363-7433 or email us (sdtropicalsbiz@gmail.com) and we will send you an invoice for the additions.

• How much does shipping cost?

Shipping starts at $10 for live plants, botanicals, and food. For live fish shipping costs are calculated by the size of your order. The cost includes the handling, insulated box, heat/cold pack.

• Can you ship my order right after I place it?

We cannot ship your fish immediately after your order is placed. We stop feeding the fish 48 hours before shipping so that there is no more food in its digestive system. This ensures that the fish doesn't foul the water during shipment.

• What courier service do you use?

We offer USPS, and UPS

• What if a fish arrives alive, but soon after dies?

We do not take responsibility for any deaths or illness occurring during your care, we make sure to ship healthy fish and once they are in your hands it is your responsibility to maintain that good care.

• Do you ship everywhere in the US?

We ship to all the US excluding Hawaii and Alaska.

• I just received my fish, and it doesn't look like the picture. Why?

Any fish that go through shipping incur some sort of stress; it is normal to have less coloration or lack of movement. It is also very common for your fish to not want to eat. We suggest that you allow your fish at least 48 hours to adjust to its new environment before trying to feed or interact with it.

• What are SD Tropicals Quarantine procedures?

All new fish introduced to our system go through a minimum two week quarantine before they are posted for sale. They are dewormed and given antibiotics if needed until they are healthy again to ship out.

• Is it safe to ship fish through the mail?

Yes, it is safe to ship fish. We take the utmost precautions when shipping our fish. All our fish are double bagged with thick plastic bags. Our bags are filled with bottled oxygen and methylene blue for our fish, and bottled oxygen and water from our tank for shrimp. Our bags are hand tied as it helps maintain the oxygen in the bag better than being tied with a rubber band. We use boxes from the post office with Styrofoam insulated boxes, and plant-based insulation to maintain hot/ cold depending on the weather. In the winter months we use 72-hour heat packs.

• How do I track my order?

We will email you a tracking number once we have packaged and shipped your order.

• I'm local, can I come pick up my fish?

Yes, we do offer local pickup. We will notify you within 48 hours to set up a spot to meet up and pick up your order. We take the same care as we do when we ship the fish. With local pickup we don't offer a DOA policy.